I loved it until I needed service
As the owner of Cuisinart food processor for more than 20 years when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.
Now under new ownership it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one and there would be a delay of about two weeks not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable that I did not want to be without the use of the equipment for a month especially with the holidays coming up. Sorry that's the rule is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division and asked them to contact me for assistance in resolving this issue. A month has passed as I write this and I have not heard from either of them.
I took the equipment back to the store where I purchased it and exchanged it for a KitchenAid food processor which was less expensive and works beautifully. I did my research this time and they have a reputation for excellent customer service should I need it.
The Cuisinarts are good solid appliances but if you ever need customer service it's an uphill battle. If you decide to buy a Cuisinart be sure to buy at a store that will stand behind the products they sell.More detail ...
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